The heart of this policy is simple: we would rather fix a problem than argue about a refund. Because our work is bespoke and hands-on, our fees are generally non-refundable. In exchange, we back every engagement with a goodwill guarantee — if a deliverable isn't right, tell us and we will revise and re-work it within the agreed scope until it meets what we committed to. This is the honest, dispute-reducing way to run a services business, and it protects both sides.

Different offerings carry different terms. The rules below apply unless your signed service agreement says otherwise; where they differ, the service agreement controls.

• You can cancel a subscription at any time.
• Cancelling stops future renewals. The current billing period is non-refundable, and you keep access until the end of the period you have already paid for.
• Going forward, you are not billed again — billing is pro-rated only in the sense that it simply stops at the next renewal.
• If we materially reduce a service you have paid for, we will work with you on a fair resolution.

This covers project-based work such as MVP Rescue, website builds, automation, and integrations. These are billed by milestone, and:

• Deposits are non-refundable. A deposit secures your slot in our schedule and covers work that begins immediately (discovery, planning, and commenced build). It is not held against the possibility of a refund.
• Fees for completed or delivered milestones are non-refundable. Once work for a milestone is done and handed over, that fee reflects value already delivered.
• Work not yet started on a future milestone can, by mutual agreement, be paused or wound down — the terms for that are set out in your service agreement.
• Instead of refunds, our goodwill guarantee applies: we revise and re-work in-scope deliverables until they are right.

Templates, downloads, recordings, and other digital goods that are delivered or unlocked immediately are non-refundable, because they cannot be returned once accessed.

If something isn't right, email [email protected] and tell us what's wrong. Within the scope we agreed, we will revise and re-work the deliverable — that is how we make it right. This applies across every offering above and is deliberately generous: standing behind the work is better for you and for us than a money-back scramble.

Almost every billing issue can be resolved quickly if you tell us about it. So:

• Contact us first. You agree to email [email protected] and give us a reasonable chance to resolve any concern before initiating a chargeback or payment dispute with your bank or card provider.
• Initiating a chargeback without first contacting us is a breach of these terms. Where a chargeback is filed against a validly non-refundable, delivered service without first contacting us, we reserve the right to suspend or terminate access to services, and to recover the disputed amount and reasonable costs of the dispute as a debt.

These non-refundable terms apply except where a refund is required by applicable law. Some jurisdictions — for example, mandatory consumer-protection rights in the EU and UK — grant rights that cannot be waived by contract. Nothing in this policy removes a non-waivable statutory right you may have, and where such a right applies, we honor it. This carve-out keeps the policy enforceable rather than void.

Non-refundable terms, deposits, and milestone structure are agreed at the point of purchase and set out in the service agreement you sign with Aashapura LLC before work begins. By paying a deposit or invoice, you confirm you have read and accepted these terms and the accompanying service agreement. We do not publish fixed prices here — pricing is scoped to your project on a call — and this policy governs the terms once a deal closes.

Payments are processed securely by Stripe. We do not see or store your full card details. Failed or reversed payments may pause work until resolved.

Questions about a payment, invoice, or this policy? Email us at [email protected] and we'll sort it out.

This page is a good-faith policy, not legal advice, and we are not your lawyers. It describes our standard approach; for the specifics of your engagement, consult your signed service agreement, which governs. We recommend having any policy you rely on reviewed by a qualified lawyer for your jurisdiction.